PRIVACY POLICY
1. Introduction
Vremco LLC (“VREMCO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vrem.co/ (the “Site”), use our virtual real estate administrative support services, or communicate with us via SMS/text messaging, email, phone, or other channels.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Company Information
Business Name: Vremco LLC
Address: 1334 Brittmoore Rd, Houston, TX
Email: support@vrem.co
Phone: 713-360-0789
Tenant Support: 281-800-9715
Website: https://vrem.co/
3. Information We Collect
3.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account
- Fill out forms on our Site
- Request information about our services
- Sign up for SMS notifications
- Contact us via email, phone, or text
- Apply for property rental or purchase
- Enter into an administrative support agreement
This information may include:
- Full name
- Email address
- Phone number (mobile and/or landline)
- Mailing address and property addresses
- Social Security Number (for tenant screening)
- Date of birth
- Employment information
- Financial information (bank account details, income verification)
- Driver’s license or government-issued ID
- Emergency contact information
- Pet information
- Vehicle information
- References (personal and professional)
- Property ownership documentation
- Payment information
- Any other information you choose to provide
3.2 Information Collected Automatically
When you access our Site, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Clickstream data
- Cookies and similar tracking technologies
3.3 SMS/Text Messaging Information
When you opt in to receive text messages from us, we collect:
- Mobile phone number
- Carrier information
- Opt-in consent records with date and time
- Message delivery status
- Text message content and responses
- Opt-out requests
3.4 Information from Third Parties
We may collect information about you from third-party sources, including:
- Background check and credit reporting agencies
- Previous landlords and employers
- Public records and databases
- Social media platforms (when publicly available)
- Local service providers and real estate professionals within the client’s network
- Property listing services
- Payment processors
3.5 Property and Portfolio Administrative Information
For real estate administrative support purposes, we collect:
- Lease agreements and addendums
- Rent payment history
- Maintenance requests and work orders
- Property inspection reports
- Photos and videos of properties
- Move-in and move-out documentation
- Notices and correspondence
- Eviction-related administrative records (if applicable)
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 Service Delivery
- Providing virtual real estate administrative support services
- Processing and tracking rent payments and financial transactions
- Coordinating maintenance and repair workflows
- Scheduling property showings and inspections
- Lease administration and renewal coordination
- Conducting tenant screening and background checks
- Facilitating move-in and move-out coordination
- Delinquency and eviction administrative coordination when directed by the client
4.2 Communication
- Sending SMS/text messages about property updates, maintenance, payments, and appointments
- Responding to inquiries and support requests
- Sending email notifications and newsletters
- Making phone calls related to real estate administrative support
- Providing 24/7 maintenance call center support
- Sending marketing and promotional communications (with consent)
4.3 Business Operations
- Creating and managing user accounts
- Processing payments and generating financial reports
- Maintaining records for legal and regulatory compliance
- Improving our Services and user experience
- Conducting data analysis and research
- Preventing fraud and ensuring security
- Enforcing our Terms and Conditions
4.4 Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests and court orders
- Protecting our rights and property
- Resolving disputes and enforcing agreements
5. SMS/Text Messaging Privacy
5.1 Consent and Opt-In
We only send SMS/text messages to individuals who have explicitly opted in to receive them. By providing your mobile phone number and checking the consent box, you agree to receive text messages from Vremco.
5.2 Types of Messages
Text messages may include:
- Transactional messages (payment confirmations, appointment reminders)
- Service notifications (maintenance updates, lease information)
- Marketing messages (promotional offers, new services)
- Emergency alerts (urgent property matters)
5.3 Message Frequency
Message frequency varies based on your account activity and service needs. You may receive multiple messages per week.
5.4 Opt-Out Rights
You can opt out of receiving text messages at any time by:
- Texting “STOP” to +1 (713) 360-0789
- Replying “STOP” to any message
- Contacting us at support@vrem.co or 713-360-0789
5.5 Data Retention
We retain SMS consent records and message logs in accordance with TCPA requirements and our data retention policies.
5.6 Third-Party Service Providers
We use third-party SMS service providers (including GoHighLevel) to deliver text messages. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
6. How We Share Your Information
We may share your information in the following circumstances:
6.1 Service Providers
We share information with third-party vendors and service providers who perform services on our behalf, including:
- SMS/text messaging platforms (e.g., GoHighLevel)
- Payment processors
- Background check and credit reporting agencies
- Property management software providers
- Cloud storage and hosting services
- Email service providers
- Call center services
- Analytics providers
- Marketing platforms
6.2 Property and Portfolio-Related Parties
We may share information with:
- Property owners, landlords and authorized real estate operators (resident/tenant information)
- Residents and tenants (property owner contact information, maintenance updates)
- Contractors and maintenance personnel
- Real estate agents and brokers
- Attorneys and legal representatives
- Insurance companies
- Property inspectors
6.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Court orders or subpoenas
- Legal processes or government requests
- Law enforcement agencies
- Regulatory authorities
- Legal claims or disputes
6.4 Business Transfers
If Vremco is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
6.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and data storage
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Vendor security requirements
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
- Duration of our business relationship with you
- Legal and regulatory requirements
- Litigation or dispute resolution needs
- Consent withdrawal or opt-out requests
After the retention period expires, we will securely delete or anonymize your information.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
9.1 Access and Correction
You have the right to access and update your personal information. You can do so by logging into your account or contacting us at support@vrem.co.
9.2 Deletion
You may request deletion of your personal information, subject to legal and contractual obligations. Note that we may need to retain certain information for legal compliance or legitimate business purposes.
9.3 Opt-Out Rights
- SMS/Text Messages: Text “STOP” to +1 (713) 360-0789 or contact us
- Marketing Emails: Click the “unsubscribe” link in any marketing email
- Phone Calls: Request to be placed on our do-not-call list
- Cookies: Adjust your browser settings to refuse cookies
9.4 Data Portability
You may request a copy of your personal information in a portable format.
9.5 Right to Object
You may object to certain processing of your personal information, such as for marketing purposes.
9.6 Exercising Your Rights
To exercise any of these rights, please contact us at:
Email: support@vrem.co
Phone: 713-360-0789
Mail: Vremco LLC, 1334 Brittmoore Rd, Houston, TX
We will respond to your request within a reasonable timeframe as required by applicable law.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about the personal information we collect, use, and disclose
- Right to Delete: You can request deletion of your personal information
- Right to Opt-Out: You can opt out of the sale of your personal information (Note: We do not sell personal information)
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise your CCPA rights, contact us at support@vrem.co or 713-360-0789.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@vrem.co, and we will take steps to delete such information.
12. Third-Party Websites and Services
Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Cookies and Tracking Technologies
13.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our Site. We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.
13.2 Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors use our Site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver targeted advertising
13.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site.
14. International Users
Our Services are based in the United States and are governed by U.S. laws. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.
15. Do Not Track Signals
Our Site does not currently respond to “Do Not Track” signals from web browsers. We may track your browsing activity across different websites to provide targeted advertising.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this page with a new “Last Updated” date. Material changes will be communicated via email, text message, or a prominent notice on our Site.
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
17. Contact Us
Vremco LLC
1334 Brittmoore Rd
Houston, TX
Email: support@vrem.co
Phone: 713-360-0789
Tenant Support: 281-800-9715
Website: https://vrem.co/
18. Compliance Statement
Vremco is committed to compliance with all applicable privacy laws and regulations, including:
- The Telephone Consumer Protection Act (TCPA)
- The CAN-SPAM Act
- The Cellular Telecommunications Industry Association (CTIA) guidelines
- The California Consumer Privacy Act (CCPA)
- State-specific privacy and data protection laws
We maintain appropriate technical and organizational measures to ensure the security and confidentiality of your personal information.
Acknowledgment: By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.